Contact Us
Every order at Rising Phoenix is filled by hand in our artisan workshop. Here's how to reach us, and what to expect.
Reaching Us
- Chat (Fastest): Tap the chat bubble at the bottom of any page.
- Contact Form: Use the form below. We reply within 48 hours.
Shipping
Every order is filled to order in our workshop and ships within 1–8 weeks. Some go out sooner, but we can't know which until they're ready, so please plan on up to 8 weeks. Artisan work takes time, and we don't rush it.
Packages are not insured unless you reach out to us and pay separately for shipping insurance. Uninsured packages lost in transit are the buyer's responsibility.
International Orders: Import duties, taxes and customs fees are the buyer's responsibility. Insured packages must be declared at their full value, so please factor in your country's duties and taxes before choosing insurance.
Returns
Nobody wants to receive an oil someone else has opened and used, so we do not accept returns. That's why most scents offer a Sample Vial: get to know an oil first, then choose your size with confidence.
Cancellations
Due to the artisan nature of our work, we do not accept cancellations on orders. Please double-check your order and shipping address before checking out.
For full details on shipping methods and international delivery, see our Shipping and Returns page.